In a first time, you should plug the product on USB port located at the back of your PC. (supply stability).

UNDER WINDOWS 98:

Try to install the drivers of the HDD (If they exist, you will find them on the page of your disk).

UNDER WINDOWS XP:

Go to the device manager.
Delete the yellow exclamation point which designates your device.
Restart your system.
Your disk is now recognized.
If it doesn’t work yet, try a manual installation: precise the file directory C:Windowsinf and click next to end the searching of the drivers
(sometimes you have to do this manipulation several times, or try to reinstall drivers inserting the CD of WINDOWS XP SP2).

UNDER VISTA:

Vista already contains drivers for the DISK (USB drive).
But like every new OS of Windows (in particular basic OS) they are some problem, in particular with USB peripheral.
Try to make an update of your OS, or to contact Microsoft or your computer manufacturer.

However, here is an advice which can help you to install the disk (as removable disk) manually:
In fact, the required driver that is useful for the recognizing of your USB device is already contained in Vista. But you must to define the path manually.
For this doing, choose "search a driver on my computer (advanced)" during the installation, and give the information "C:WINDOWSwinsxs".
Click on 'next' until the end of the installation.

Your USB device is successfully installed and can be used now.

If the DISK is still not recognized, try the same manipulation, but this time specify the path "C:WINDOWSSYSTEM32" (You probably have to repeat this procedure many times for a complete installation of the USB device).

If the problem persists after trying the previous manipulations and after Windows VISTA updates, try to plug the disk on another computer. If the problem still occurs please contact your reseller to proceed for an exchange of your disk.

If the disk is well recognized on another computer and not on yours, please contact the Microsoft support who will help you to solve this problem of Operating System.

Note: You can format your external disk as you wish, but be careful, some multimedia disks as the SO SPEAKY does not support other formatting as the original. Please check this information in the corresponding FAQ (FAQ proper to the disk model) in this page. For example the multimedia part of the SO SPEAKY only supports disk in FAT32 format. And the FAT32 format from Windows does not support files above 32GB. If you have accidentally formatted the disk, please contact us (fill the form at the bottom of this page). FORMATTING OF HARD DISK DRIVE:
Make a right click on the letter that designates your device.
Select ‘format’ and then ‘FAT32’ or ‘NTFS’.

If you wish to format your disk into NTFS and that your Windows version does not allow doing by this way (NTFS is not contained in the field of formatting by Windows), make the following manipulation:

1. Select ‘Execute’ from the le menu ‘start’
2. Type cmd then click on OK
3. In the command window type: convert f:/fs:ntfs
Note: Adapt the letter of your peripheral to the one that designates your USB device!
The most of the time, the letter ‘C’ designates your hard disk; make sure to format the good device.

The capacity that you see is normal.
The capacity of the USB keys is define like follow : 1MB = 1.000.000 bytes.
Whereas 1 MB under windows XP is equivalent to 1024*1024 bytes.
If we consider a capacity of 512.000.000 bytes, your Windows will convert it to MB.
So if we have initially 512 MB, it will appear 512000000/(1024*1024) ~488 MB after format.

So if we have initially 500GB, it will appear 500 000 000 000 / (1024 x 1024) = 476 Go under Windows.

It exists several utilities (free) to retrieve data from your disk. You will find them easily on the web.
In last it exists some firms specialized for it, but it has a cost.

You disk is certainly formatted in FAT32, but the FAT32 does not manage files above 4GB. Format your disk in NTFS in order to allow the management of these big files.

Note : You can format your external disk as you wish, But be careful, some multimedia disks as the SO SPEAKY does not support other formatting as the original. Please check this information in the corresponding FAQ (FAQ proper to the disk model) in this page.
For example the multimedia part of the SO SPEAKY only supports disk in FAT32 format. And the FAT32 format from Windows does not support files above 32GB. If you have accidentally formatted the disk, please contact us (fill the form at the bottom of this page).

Any exchange of products is done through your reseller, you will need your sales receipt (without proof of purchase, the warranty may not be in place). We advise preciously making all manipulations suggested into this FAQ page to troubleshoot your disk.

You can download the SO SPEAKY user manual from the SO SPEAKY product page on www.danedigital.com.

Push on the video button of the SO SPEAKY remote control in order to calibrate the video output of the disk (can need several pushes).

Otherwise, make sure that your TV is well in PAL and well configured on the correct AV out channel, and that you use the right cable for the SO SPEAKY video output.
Insert the cable completely in the AV output of the SO SPEAKY (sometimes we guess that it is but not).

If the problem persists, try on another TV and check if the problem always occurs, if yes please contact your reseller to proceed for an exchange of the product (bill of purchase required).

Please install the firmware (*)

Please check that the video files are well corresponding to the formats specified in the user manual: MPEG1/2/MPEG4.XVID.DIVX.VCD.DVD(*.mpg;*.mpeg;*.dat;*.avi;*.vob;*.ifo).

Note : Often we believe that an AVI file is sufficient to be supported and read as a video file, but the formats (*.mpg;*.mpeg;*.dat;*.avi;*.vob;*.ifo) are only containers.
Check that the codecs (contents), are well corresponding to the following: MPEG1/2/MPEG4.XVID.DIVX.VCD.DVD. Free software on the web allows to spot and know the video codec formats.

Don’t format your SO SPEAKY. The multimedia part of the SO SPEAKY only supports disk in FAT32 format (not NTFS). And the FAT32 format from Windows does not support files above 32GB. If you have accidentally formatted the disk, please contact us (fill the form at the bottom of this page).

To know the firmware version of your multimedia disk, display the main menu on your TV. push on >>| then on >> (one after another). The name of the version will appear at the bottom of your screen.

Please check that the subtitle file is well supported by the multimedia disk.
Otherwise, please check the following point:

For DVD movies

Through the PC, create a folder with the name of the film Then copy all files of the movie in this folder (subtitle file too).
Disconnect the SO SPEAKY from the PC and display the menu on the TV.
Move the cursor on the folder of the movie (do not enter the folder, only put the cursor on the folder).
Now push on the button DVD PLAY.

For DIVX movies

Place the subtitle files in the same folder of the divx.
On the TV, move in first the cursor on the subtitle file and push on SUB-T of the SO SPEAKY remote.
A message confirms the selection.
Now choose the video file corresponding, push enter to play it.

The So Smart turns in stand by automatically when we remove it from the PC, this is not a default.

Push on the “TVOUT” button of the SO SMART remote (in the upper left of the remote),
it will calibrate the resolution of the disk according to the screen.
Please wait a few second between each push (can need several pushes),
a picture should appear when the right video output is found.

The default password is : 0000 (four zeros).

A Hardware Reboot may be required if the player fails to perform well. Hardware Reboot may also be needed if the admin Password is forgotten, lost or misplaced.

1.   Power off the So Smart Player completely
2.   Press the “SETUP” button and the “1” button right after, on the remote control
3.   Then LED light on center will turn on
4.   Press the “POWER” button on the remote control
5.   The unit reboots and returns to Factory Default condition (Warning! no light on the center)
6.   Wait for 30 seconds before pressing on the “TVOUT” button on the remote control
to obtain the video on your TV

(please wait a few seconds between each push on the button).

 

SP	Space (a blank)
<-	Move the cursor to the left of the characters entered
->	Move the cursor to the right of the characters entered
DEL	Delete the character to the left of the cursor
CLR	Erase all the entered characters
OK	Quit the window by registering the characters entered
<<	Go to the Table of alphabetic characters to uppercase or lowercase
>>	Go to the Table of alphabetic characters to uppercase or lowercase
Small	The table of letters is lowercased
Capital	The table of letters is uppercased

Please verify that the video files are well corresponding to the formats specified in the user manual. If files are not well played whereas the codec should be correctly supported, defragment your disk through a PC under Windows, and make a factory reset of the SO SMART.

Yes, you can format you disk SO SMART in FAT32 / NTFS. Otherwise, the FAT32 of Windows doesn’t manage files above 4Go. For the FAT32, you will have to use a software as Partition Magic 6.0.

Please refer to the manual for the Ximeta NDAS utility on the Ximeta website: www.ximeta.com
(go to SUPPORT and then click on 'download', select your OS and the page with manual appears)

You will find a MAC version for NDAS utility on the website www.ximeta.com.

You system may be a 64 bits version. The NDAS version that you use is anticipated for Windows systems 32bits (most current version actually). Check that your system is well a XP/VISTA 64 bits, and download the appropriate version on the website www.ximeta.com.

No, the SO SMART does not support MKV files (no firmware is expected)

UNDER XP:
Please consult the manual available on our website www.danedigital.com, on the SO SMART page.

UNDER VISTA:
Check that the sharing under VISTA is correctly set. Indeed the SO SMART is seen as a 'guest' by the PC, so the guest account must be in place on the PC.

Set the guest account:
Log on your PC as administrator and go to the user control panel - make sure the guest account is enabled as limited (if not modify the type of account and select 'standard'). Under Vista it is not sure that the guest account is activated by default, you may have to create it.

And then go to the configuration panel, then 'networking and sharing'.
Select 'private network'. Click on 'next' and then on 'close'

In 'sharing and discovery', activate all options except password protection.

Set the sharing:
To set the sharing make a right click on the folder or the disk and then click on 'share'
Click on advanced share and tick 'share this folder'.
Click on ‘authorization’ to manage sharing accesses, select the type of authorization sharing wished
(we recommend read only and only the guest account, delete all other accounts visible on this window) We advise the sharing of multimedia data only, and not system files.
In order to avoid consequences of any malware that can come suddenly through the network.

And then click on 'apply' and then wait a few time (time for validation of parameters).
Click twice on 'OK' to close the both opened dialog boxes.

Secure:
Come back on properties of the shared folder, and this time select the tab 'security'.
note: if 'security' does not appear, click on the tab 'tools' and then 'folder options', and select the 'display' tab. Leave the box 'use simple sharing' not ticked, and apply the change.
Select the guest account, and then set the wished control on this folder (we recommend read only).
Take care to do not share system files; do not share your entire local disk, but only a precise directory.

For DVD files: Launch the file 'YOUR_FILM.IFO' to see your DVD. If you play only a VOB file, the subtitle will no be taken in charge.

For DIVX files: Include the subtitle file in the same folder as the video file (the subtitle file must have the same name as the video file). And then launch the DIVX file.

Once the movie is launched, push on the button 'subtitle' on the SO SMART remote. And then select the wished subtitle language.

1. Display the menu of the SO SMART on the TV, in the menu SETUP, select 'network'. On the line 'ENABLE, choose 'Wireless'. Once it's done, go to 'Wireless apply' and push enter with the remote control of the SO SMART. The SO SMART tries to get automatically an IP address from the router. Then the Wireless menu displays automatically.

2. In the wireless menu place the cursor on the line 'SCAN ESSID', push on 'enter' with the SO SMART remote control to launch an auto scan of networks around.
You will recognize the name of your network, a percentage is also indicated (identify correctly the name of your network!).
If the percentage is low as 30% or less, it means that the SO SMART is too far from the router or that too many obstacles impede the connection. In this case make the test of the wireless connection closer to the router.

Note: Always choose 'channel': auto in the menu. To exit the list of network displayed after an autoscan, push on the button 'return' of the remote control of the SO SMART

3. If the Wireless network is still not seen by the SO SMART, make several 'scan ESSID' until you obtain a good signal.
Place the antenna at different positions; make an autoscan at each position to check the reception quality. For the antenna, choose a vertical position by default. Then made left-right movements on the air, not from front to back. At each position of the antenna, validate an 'auto scan'.

WIFI NETWORK NOT DETECTED or SIGNAL IS TOO LOW:
If you meet problems for the WIFI reception, or that the WIFI signal is low even when the SO SMART is placed near to the router.
Despite of the previous manipulations, please contact us, precising the number with 12 figures that begins by
D3C0608XXXXX or SS080321XXXXX,...
You will find these numbers on the packaging of under the SO SMART product.

4. Once the WIFI network is detected, set the Wireless security, select WPA or WEP regarding the encryption mode of your WIFI router. If the WPA is selected, then choose the following parameter: TKIP or EAS (also regarding the router encryption mode).

5. And then enter the network key in the appropriate field, move the cursor on OK when you have entered the key and push on 'ENTER' of the SO SMART remote control.
Validate all network parameters. For this doing place the cursor on 'APPLY' and push on the button 'ENTER' of the SO SMART remote control.
You will see a mention 'success' when the network is correctly configured. If not, make sure that you have done correctly all manipulations, or send to us the serial number as indicated in the third step.

Set the guest account: Log on your PC as administrator and go to the user control panel - make sure the guest account is enabled as limited (if not modify the type of account and select 'standard').
Under Vista it is not sure that the guest account is activated by default, you may have to create it.

Important note! We advise the sharing of multimedia data only, and not system files. In order to avoid consequences of any malware that can come suddenly through the network.

MAKE SURE THAT THE SO SMART SUPPORTS THE SHARED FILES: DivX® (3/4/5/6), Xvid, MPEG,
WMV-9, ASF(WMV9), DAT, DVD(IFO, VOB), ISO, TP, TS, TRP.
You can spot your file through free software that you will find easily on the web.

Firmware version check:

1) Connect your So Smart Hi-Def Multimedia Player to your TV and power-on the player.
2) Press the SETUP button on the Remote Control. Using the So Smart Remote, navigate (arrow buttons), scroll down and Select ‘MISC’.
Then use the RIGHT ARROW button on the So Smart Remote to scroll down and select “SHOW FIRMWARE VER” 3) Check the latest firmware version of your So Smart Player.

How to Upgrade Firmware:

1) Press the SETUP button on the SO SMART remote. Navigated and select MISC on the left menu column.
2) Use the arrow buttons on the So Smart Remote to navigate to FIRMWARE UPGRADE option.
The player will search for Firmware Upgrade file within So Smart-HDD, USB-Host.
3) RECOMMENDED: To ensure a smooth error-free upgrade process transfer process, the firmware upgrade file to the local So Smart-HDD before performing the firmware upgrade procedure.

CAUTION!! Do NOT turn off the So Smart or select any other command during the Firmware Upgrade Process.

You can consult the user manual on the SO ROAD MOVIE product page of this website.

1. Press the TVOUT button on So Road Movie remote to toggle between TVOUT settings.

2. Check the TV-OUT settings and cable-type on the So Road Movie player and ensure that it is consistent with the VIDEO-IN settings of the TV.

3. Ensure that the Video Cable is securely connected to the So Road Movie player and to the TV.

1. Reduce the distance between the Remote and the So Road Movie Player and try again.
2. Replace remote batteries
3. Perform a Hardware Reset Procedure

1. Connect your So Road Movie to your PC (USB)
2. Check if your data are present on your SO Road Movie hard drive.
3. If our data have disappeared, please fill the form at the bottom of this web page.

1. Ensure that the selected video file contains supported video codec.

Note : Often we believe that an AVI file is sufficient to be supported and read as a video file, but the formats (*.mpg;*.mpeg;*.dat;*.avi;*.vob;*.ifo) are only containers. Check that the codecs (contents), are well corresponding to the supported codecs of the SO ROAD MOVIE (click on the link to consult the datasheet of the product).

2. Defragment the So Road Movie-HDD.
3. If playing a file from a Network-shared PC, there may be too much traffic on the network (check for virus). Try to reboot your PC and establish connection again.

You can consult the user manual on the So Speaky PVR product page of this website.

1. Push on the button TV SYSTEM of the So Speaky PVR remote control to toggle between TVOUT settings.

2. Check the TV-OUT settings and cable-type on the So Speaky PVR and ensure that it is consistent with the VIDEO-IN settings of the TV.

3. Ensure that the Video Cable is securely connected to the So Speaky PVR and to the TV.

1. Reduce the distance between the Remote and the So Speaky PVR and try again.
2. Replace remote batteries
3. Perform a Hardware Reset Procedure

1. Ensure that the selected video file contains supported video codec.

Note : Often we believe that an AVI file is sufficient to be supported and read as a video file, but the formats (*.mpg;*.mpeg;*.dat;*.avi;*.vob;*.ifo) are only containers.
Check that the codecs (contents), are well corresponding to the supported codecs of the SO SPEAKY PVR (click on the link to consult the datasheet of the product).

2. Defragment the So Speaky PVR.
3. If playing a file from a Network-shared PC, there may be too much traffic on the network (check for virus).
Try to reboot your PC and establish connection again.

Yes, the So SPEAKY PVR supports FAT32 and NTFS formats, please refer to the user manual to format your disk directly through the multimedia mode.

The disk writes directly on the FAT32 partition with ‘Personal Video Recording’ function. The NTFS space is not available for direct writing with record function.
To write on the NTFS space, you must to use your computer, connect the disk through the USB port and transfer your file as for all USB devices. Note that NTFS partition supports files above 4GB, contrary to the FAT32.

Before sharing folders make sure it contains multimedia files only, and not system files.
In order to avoid consequences of any malware that can come suddenly through the network.
In first, go to the configuration panel and then networking and sharing.
Select 'private network'. Click on 'next' and then on 'close'

In 'sharing and discovery' activate all options except password protection if you don't want this function.

To set the sharing make a right click on the folder and then click on 'share'
Click on advanced share. Tick 'share this folder'
Click on ‘authorization’, and then select 'total control' for everybody.
Click on 'apply' and then wait a few times (time for validation of parameters).
Click twice on OK to close the both opened dialog boxes.
Your folder is shared.

MAKE SURE THAT THE SO SPEAKY PVR SUPPORTS THE SHARED FILES:
Video codec: MPEG-1, MPEG-2 (720p – 1080i), MPEG-4 (1080p), XviD, DivX 3/4/5/6 (HD)
Video container format: IFO, VOB, DAT, AVI, MPG, MPEG 2 TS, ISO, MP4
Sub-titles: SSA, SMI, SRT, SUB
Audio: MP3, WMA, WAV, AAC, OGG (no DRM), AC3
Photo: JPG, JPEG (720p/1080i), BMP (TIF, PNG, GIF not supported)

You can delete the file through the USB port of your PC as you would do with an USB key.
Or display the menu on the TV, place the cursor on the file that you want to delete, and then push on the button 'option' of the SO SPEAKY PVR remote control. Then select 'delete' and push and confirm the erasing.

Plug the AV output of your decoder (or all other device generating an AV video signal) on the 'AV IN' of the SO SPEAKY PVR. Display the menu of the SO SPEAKY PVR on the TV and then go to ‘VIDEO IN’ submenu. Set the record options as you wish and then push on the REC button of the SO SPEAKY PVR remote control to start the record.
Once the record is started, you can adjust the anticipated record time by pushing again on the REC button (push several times to display all period available).

You can also set the record options as you wish from the submenu TIME REC, you will be able to set an automatic record.

Note: the SO SPEAKY PVR use the FAT32 partition of the disk to record files, it can't do it on the NTFS partition.

This depends on your video decoder. Indeed the most of them do not allow the selection of two channels in the same time, that required then two demodulations (that all decoders cannot do). The manual of your decoder will learn you more about its functionalities.

This message appears because the video signal is encrypted or right protected. So it will be not possible to record this content (this case could happen with TV channels).

To create a playlist, display the menu on the TV. Go to Browser and then on MUSIC. Move the cursor on the file that you want to add. And then press the 'SELECT' button (a case is ticked beside the selected file). Do it for other files of the repertory. And then push on the button 'confirm' of the product remote control. You will find these files into the PLAYLIST (menu MUSIC).

The main function of the network with the SO SPEAKY PVR is to allow playing files stocked on PC in streaming.
The product is as a client on the network, it cannot be a server.
So you will not be able to see your SO SPEAKY PVR from your PC.
To make file transfers through the network, you have to use the multimedia interface of the product.
Enter the submenu 'FILE COPY' displayed on the TV. You can then make all wished copies.

Put all DVD files into the same folder, subtitle file sincluded.
Launch the file ‘Movie.IFO’ in multimedia mode.
Push on button SUBTITLE to display them, push on it again change the subtitle language.

If you spot the file with a soft (as GSPOT), the file will be shown as
Codec: XVID
Container: Open DML AVI

Open DML AVI is not simple AVI format. It means the second version of AVI container format (also called ‘AVI2’), and it is not supported by the product.

Note: “Myfilm.AVI” will not inform on the AVI version, you have to use soft as GSPOT to know it.

You must to set the TV in PAL, and also check the FAQ of your disk to calibrate the video signal (see FAQ ‘signal not recognized on the TV’).
Note that the most of our multimedia disks support PAL-B/G, not PAL-M (depends on countries)
You can check the PAL supported into the manual of the product.

To know the actual version of your firmware, display the screen in the mode ‘video In’ and than push on “Stop” and than “play”. A line with the version appears, as ‘v_1.30_10Lang_081205’.
Find on the SO SPEAKY PVR page if a new version is proposed.

WARNING: DO NOT SWITCH OFF THE PRODUCT DURING THE UPGRADING! Or it will cause damage to the product.

Process to upgrade the SO SPEAKY PVR:

1. Download the firmware files from the SO SPEAKY PVR page of this website.
Unzip the file and copy them at the main root of the SO SPEAKY PVR HDD through your PC
(You can also charge the firmware into an external memory as key/card).

2. If you use a USB key/flash card, plug it on the SO SPEAKY PVR.
Now connect the SO SPEAKY PVR to the TV but do not turn ON the product yet
(set AV or YPbPr mode to see the firmware process, not in HDMI).
Switch off the product and unplug the power connector from the back of SO SPEAKY PVR.

3. Now keep pushed the power button at the front of the SO SPEAKY PVR (always with no power supply)
4. Maintain the power button pushed and, in the same time, plug the power connector at the back of the SO SPEAKY PVR. Please wait in this position during 10 seconds, and then release the power button.

5. The firmware upgrade process appears on the TV (the process takes around 2 minutes), you can now retrieve your finger from the power button.

WARNING: DO NOT SWITCH OFF THE PRODUCT DURING THE UPGRADING! Or it will cause damage to the product.

The firmware upgrading is processing, it takes around 2 minutes.